Asix Days #3 – Customer Disservice

If you are reading this I am sure you have had to deal with crappy customer service. You may have had to deal with some automated services that seem built to keep you from reaching a real person or maybe you actually get a living breathing representative but he knows less about the issue than you do. I am not sure how or why, but customer service is anything but and it would be a disservice not to acknowledge that.

My last tango with a customer service department was just the other day. Imagine getting paid and not being about to access you money because for some reason your account has been flagged. Now in order to verify your identity you need a phone number registered in your name. Normally this wouldn’t be an issue, but your phone is off and you need the money to pay it. Now do you see the issue here? I spent so much time dealing with this that I literally fell asleep on the phone.

Luckily my father and I share the same name (kinda) and I just used his number. Good thing too because I was told there was no other way to access my money and hope the security check goes away. It is bad enough to have bad customer service, but it is another thing to basically have a pointless security measures that can be circumvented by someone who shares my name (kinda). Needless to say it was a very frustrating pay day.

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